Frequently Asked Questions

Short introduction explaining that customers can find answers to common questions about jewelry purchases, orders, and policies.

Orders & Payments :

Simply select your favorite piece, choose the required options, and click Add to Cart. Proceed to checkout, enter your shipping details, and complete your payment securely.
We accept major credit and debit cards, along with other secure payment options available at checkout.
If you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to help before the order is processed or shipped.
Yes. Once your order is successfully placed, you’ll receive a confirmation email with your order details.
Yes. Your payment information is processed through secure, encrypted payment systems. We do not have access to your full card details.
First, check your spam or promotions folder. If you still can't find it, contact our customer support team with the email address used to place your order, and we'll help you locate your order.

Shipping & Delivery :

We currently ship orders across the United States. Shipping availability and delivery options are shown at checkout.
Most U.S. orders are delivered within 10–15 business days after the order has been processed. Delivery times may vary depending on your location.
Shipping costs are calculated at checkout based on your delivery address and the shipping option selected.
Yes. Once your order has shipped, you’ll receive a tracking number by email so you can follow your package.
Please contact us as soon as possible if you need to change your shipping address. We can only update the address if the order has not yet been processed or shipped.
First, check your tracking information and nearby delivery locations. If you still can't locate your package, contact our customer support team and we'll help you investigate the shipment.

Returns & Refunds :

We accept returns within 30 days of delivery. Items must be unworn, undamaged, and returned in their original packaging.
Personalized, customized, or specially made-to-order jewelry may not be eligible for return. Please check the product details before placing your order.
Contact our customer support team with your order number and reason for the return. We’ll provide you with the return instructions.
Once we receive and inspect your returned item, approved refunds are generally processed within 5–7 business days. Your bank or payment provider may require additional time to post the refund.
Return shipping costs may depend on the reason for the return. Please contact our support team before sending an item back so we can provide the correct instructions.
Yes, eligible items can be exchanged depending on availability. Contact us within 30 days of delivery and our team will help you with the exchange process.

Jewelry Care :

Gently clean your jewelry with a soft, lint-free cloth to remove dirt and oils. Avoid harsh chemicals, abrasive cleaners, or rough materials that could damage the finish.
We recommend removing your jewelry before showering, swimming, or bathing. Chlorine, salt water, soaps, and other chemicals can affect the metal and finish.
It’s best to remove your jewelry before exercising. Sweat and moisture can build up on the piece and may affect its appearance over time.
Yes. Allow perfumes, lotions, creams, and other beauty products to dry completely before wearing your jewelry. Direct contact with these products can affect the finish.
Store each piece in a clean, dry jewelry box or pouch, preferably separately to prevent scratching and tangling. Keep jewelry away from direct sunlight and excessive moisture.
Handle your jewelry carefully, avoid contact with chemicals and excessive moisture, and gently wipe it with a soft cloth after wearing. With proper care, your jewelry can maintain its shine and beauty for years to come.