Return and Refund Policy
Short introduction explaining that customers can find return and refund policy about jewelry purchases, orders, and policies.
Overview
At Aortas Diamond Jewels, we take pride in the quality and craftsmanship of our jewellery. Every piece is carefully designed and made with great attention to detail.
Free Shipping Within Worldwide
We offer free shipping on all orders within Worldwide.
Returns & Exchanges
As our jewellery is carefully handcrafted, returns are only accepted if your item is damaged when delivered.
Damaged Items – How to Request a Return
If your jewellery arrives damaged, please contact our Customer Service Team within 30 days of delivery.
Return Process:
- Contact Us – Tell us about the damage and provide the required details.
- Receive Instructions – We will provide a prepaid shipping label and return instructions.
- Prepare Your Return – Pack the item in its original packaging with all included materials.
- Return & Resolution – Once we receive and inspect the item, we will start the refund or exchange process within 7 days.
Lost or Damaged Diamond Certificates
If your diamond certificate is lost or damaged, a replacement certificate can be provided for a $300 fee.
For assistance, please contact our Customer Service Team at aortas.0301@gmail.com. We are here to help and make sure you have a positive experience with Aortas Diamond Jewels.