Aortas Diamond Jewels is based in India and currently serves customers in the United States through its Shopify store.

1. Shipping Destinations

We currently accept orders for delivery to eligible addresses in the United States. Available delivery options will be shown during checkout.

2. Shipping Charges, Taxes, and Import Duties

For US orders covered by our shipping arrangements, the displayed order price includes applicable taxes, import duties, and delivery charges. Customers should not have to pay additional import duties, customs fees, or delivery charges on arrival for orders covered by those arrangements.

Please review the final order total and shipping information at checkout before placing your order. Any applicable charge not covered by the relevant shipping arrangements must be clearly disclosed before the order is placed.

3. Order Processing

Orders are processed after the order and payment details have been reviewed. Processing time may vary depending on the product, availability, order volume, and whether the item requires special preparation.

If a specific processing estimate applies to your order, we will display or communicate it through the store or order confirmation process.

4. Delivery Estimates and Tracking

Estimated delivery times, where available, will be shown at checkout or communicated through our order process. An estimate is not a guaranteed delivery date unless expressly stated.

Delivery may be affected by carrier operations, customs processing, weather, incorrect address details, or other circumstances outside our reasonable control.

Tracking information will be provided where available for the selected shipping method.

5. Address Accuracy

Please check that your shipping address, contact details, and delivery instructions are accurate before submitting your order. Contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

6. Delays or Delivery Problems

If your order is delayed, appears lost, or arrives with a delivery problem, contact us at aortas.0301@gmail.com with your order number. We will review the available tracking and shipping information and advise you on the next steps.

This policy does not remove any rights or remedies available under applicable law.

7. Damaged or Incorrect Items

If your item arrives damaged or you receive an incorrect item, contact us within 30 days of delivery. Include your order number, a description of the problem, and clear photographs where relevant.

For approved claims, we will provide a prepaid return shipping label. Please obtain our return instructions before sending the item back. See our Returns, Refunds and Cancellations Policy for details.

8. Contact

For shipping questions, contact:

Aortas Diamond Jewels
Email: aortas.0301@gmail.com